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Job Ref.: Fall 2014 -NU-Q IT4
Job Title: Senior Information Technology Helpdesk Assistant
Role: IT Assistant
Duration: 10 Hours per week
Salary / Package: 30
Sector: IT
Branch Campus: Northwestern University, Doha
Basic salary range: 30 QR/Hour
Job Type: Permanent part-time
Job description:
One Opening
In order to be considered for this position, students must register/apply on tech4work and forward their cover letter and CV to ssh@northwestern.edu
• Assist in technology troubleshooting
• Manage computer hardware deployment
• Coordinate software installation for students, faculty and staff
• Assist faculty/staff with using technology within audio/video spaces
• Provide administrative coverage for IT department in form of phone duty and relaying information/messages between callers and IT staff
• Train and mentor other student assistants
• Develop documentation for troubleshooting and other business processes
Qualifications required:
• Previous experience working in an IT Support role
• Able to demonstrate Information Technology technical skills
• Capable of coaching students, staff and faculty through computer software and programming instructions
• Exhibit expert knowledge of Windows and Mac OS
• Strong written and verbal communication skills
• Adept at following written instructions
• Ability to professionally interact with guests, co-workers and supervisors
• Able to meet physical demands: Must be able to lift 5-15 kilograms
• Minimum 3.0 GPA
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