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Job Ref.: SU19: 00-001
Job Title: IT Student Assistant(Summer 2019) Type B
Role: Assistance
Duration: 37.5
Sector: Office
Branch Campus: Carnegie Mellon University, Doha
Basic salary range: 27 QR/Hour
Job Type: Permanent part-time
Job description:
Support Faculty and students during SCPP/Edge/Summer
• Attend the walk-in’s, assist them and escalate them appropriately.
• Support Office setup and Office moves during Summer
• Assist in the start of Summer semester activities like testing software and images in clusters.
• Assist in Imaging Laptop’s and Desktops.
• Assist with service desk duties.
• Check the Clusters’ machines and report findings.
• Troubleshooting IP Phone issues.
• Troubleshoot laptop and desktop issues.
• Setup computer equipment for clusters.
• Troubleshoot Printers/scanners/copiers issues.
• Replace cartridges based on request/alerts.
• Basic Troubleshooting of Software/Hardware Issues in Laptop/Desktops
• Assist on software/hardware upgrade projects.
• Assist in IT orientation.
• Assist in keeping the IT Inventory upto date.
• Monitor the Status of Clusters and Printers.
• Assist in Disposal of IT Assets.
• Front line support for the Issues reported in Ticketing System.
Qualifications required:
Openings: 7
• Customer service skills including telephone and in-person reception required.
• Must be able to install and support Windows 10.
• Basic knowledge of Printer/Copier/Plotter.
• Basic knowledge of Mac.
• Basic knowledge of Linux OS like Ubuntu.
• PC Software/Hardware break-fix support.
• Knowledge of personal computers, terminology, and personal computer software.
• Ability to work as a team.
• Flexible to work in different shifts.
• Proactive.
• Zeal to learn new technologies.
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